Terms of service

Last updated: 9 October 2026

1. Who we are and what we provide

OFLAZ PREP CENTER is the trading name used by OFLAZ LTD. We provide warehousing, inventory preparation and fulfillment services for e-commerce sellers, including Amazon FBA preparation, merchant-fulfilled orders, labelling, packaging, bundling, kitting and dispatch coordination. The services included in your order are those confirmed in your quotation, service agreement or order confirmation. We are an independent service provider; marketplace and carrier names do not imply ownership or endorsement.

2. Orders, pricing and payment

Please provide accurate business, inventory and shipment details. The scope, price, payment currency, applicable taxes, storage charges, third-party shipping costs and any recurring billing terms must be made clear before you agree to an order. Prices shown in US dollars are USD; they are not pounds sterling. A different currency applies only where expressly stated in the quotation or checkout. Additional work or charges require agreement. Promotional prices apply only on the stated conditions. A separately signed service agreement may specify the operational details of your account, subject to mandatory legal rights.

3. Inventory and instructions

You must own the goods or have authority to instruct us about them. Supply accurate quantities, product descriptions, labels, destination details and any safety or customs information required. Do not send prohibited or restricted goods without checking our Shipping and Delivery Policy and obtaining any required acceptance. Confirm receiving instructions before shipping inventory and include the warehouse reference # 3446. The company address is for company correspondence and is separate from the warehouse.

4. Performing the services

We will perform the agreed services with reasonable care and skill. Preparation and dispatch depend on receipt of inventory, complete instructions and the agreed service scope. A stated estimate is not a guarantee of carrier delivery or marketplace receiving time. We cannot guarantee marketplace approval, sales results or carrier performance. We will work with you to resolve missing, damaged or incorrectly prepared inventory. Please provide order references and available supporting information so that we can investigate.

5. Cancellation, refunds and subscriptions

We accept cancellation and refund requests before and after services have started. See our Cancellation and Refund Policy for the request process. Beginning work does not automatically remove eligibility for a refund. You may request cancellation of a recurring service through email or the contact form. We will confirm the effective date, remaining work, stock instructions and any refund in writing. Any separate billing terms must have been disclosed and agreed in advance; mandatory cancellation rights remain unaffected.

6. Goods held in storage

When an account or service ends, contact us to arrange collection, transfer or return of inventory. Confirm the destination and any agreed handling or transport charges before dispatch. A request for a refund of service fees is separate from instructions for physically returning inventory. Do not send stock or returns to the company correspondence address.

7. Privacy, complaints and legal rights

Our Privacy Policy explains how personal information is handled. Contact us first about any service or billing complaint, with your order reference and the outcome requested. These terms do not exclude liability or rights that cannot lawfully be excluded, including applicable consumer rights and liability for fraud or death or personal injury caused by negligence.

8. Applicable law and changes

These terms are governed by the law of England and Wales. The courts of England and Wales may hear disputes, without removing any mandatory protections or rights of consumers to use the courts available to them under applicable law. Updated terms apply to future orders; we will not retrospectively change an accepted order without agreement, except where required by law.

Questions or requests: WhatsApp: +44 7478 427634 or our contact form. Written correspondence can be sent to the company address below.