Refund policy

Last updated: 9 October 2026

Cancellations and refunds are accepted

OFLAZ LTD, trading as OFLAZ PREP CENTER, accepts cancellation and refund requests both before and after fulfillment, preparation or storage services have started. We do not apply a blanket no-refund rule simply because work has begun.

How to request cancellation or a refund

Contact us via WhatsApp: +44 7478 427634 or use our contact form. Include your name or business name, order or invoice reference, the services affected and whether you want cancellation, a refund, or both. Please describe any service problem and provide relevant photographs or shipment references where available.

What happens next

We review the request and confirm the cancellation, refund amount and handling of any remaining inventory in writing. Where an order is partly completed, we explain any proposed adjustment relating to work already carried out or agreed third-party costs. Such an adjustment must be consistent with the terms agreed for your order and applicable law. We will not introduce an undisclosed cancellation fee or treat the start of work as an automatic reason to refuse a refund. Approved refunds are sent to the original payment method unless another method is agreed and legally permitted. We process refunds without undue delay and within any legally required period; the time for funds to appear can also depend on the payment provider.

Recurring services

You can request cancellation of a subscription or recurring service through the same contact channels. We will confirm when billing ends and review any refund request, including requests made after the service has started. Any notice period or billing condition must have been disclosed before you subscribed.

Inventory returns

Returning your stock is separate from refunding service fees. Contact us for collection or return instructions and confirmation of any agreed transport charges. Use the warehouse address only after receiving instructions; do not send stock to the company address. If you purchased goods from another merchant who uses our fulfillment service, contact that seller about your purchase return or refund.

Consumer rights

Where UK consumer cancellation rights apply to a distance service contract, you normally have 14 days from entering the contract to cancel. Starting during that period requires your express request. A lawful proportionate charge for services supplied may apply, and loss of the cancellation right after full performance requires the legally required consent and acknowledgement. These statutory rules do not restrict our stated acceptance of refund requests after work begins. Any mandatory rights concerning faulty services, refunds or cancellation remain unaffected.