Privacy policy

Last updated: 9 October 2026

Who is responsible

OFLAZ LTD, trading as OFLAZ PREP CENTER, is responsible for personal information collected for its website, customer enquiries, account administration and own business records. Company and warehouse details are listed below. When we handle your customers' delivery information solely to fulfill your instructions, we act as a service provider for your business; the relevant seller remains responsible for its customer privacy notice.

Information we use

Depending on your interaction with us, information may include your name, business name, contact details, account information, correspondence, order and invoice references, payment status, inventory and shipment records, and recipient names and delivery addresses. Our website and service providers may also receive device, browser, IP address, cookie and website-usage information. We obtain information directly from you, from the merchant arranging fulfillment, from connected sales channels and carriers, or through website technologies.

Why we use it

We use information to answer enquiries, quote and provide services, administer accounts and payments, prepare and dispatch orders, resolve complaints, maintain records and protect the service from misuse. The relevant legal basis depends on the purpose: performing or preparing a contract, meeting a legal obligation, legitimate interests in running and securing the business, or consent where required. Optional marketing and non-essential tracking must have a valid basis, including consent where the law requires it. Without essential order or delivery details, we may be unable to provide the requested service.

Service providers and sharing

Information needed for the service may be shared with Shopify as our website platform, payment providers used for the transaction, warehouse and fulfillment providers, carriers, connected marketplaces, communications or appointment providers, professional advisers and authorities where legally required. Our website also includes links or embedded services such as Calendly and social media services; their own privacy information applies to their independent processing. We do not sell or rent personal information.

Cookies and similar technologies

Essential technologies support site operation and security. Analytics or advertising technologies may be used where enabled, subject to applicable consent requirements. Use the website's available privacy choices and your browser settings to manage cookies. Blocking essential cookies can affect site features. Visiting the site alone does not waive your privacy rights or amount to consent to every form of tracking.

International processing and retention

Some providers may process information outside the United Kingdom. Where legally required, international transfers must use an appropriate permitted safeguard, such as an adequacy arrangement or approved contractual terms. You can contact us for information about safeguards relevant to your data. We keep information for the period needed to provide services, maintain required tax and accounting records, resolve disputes and meet legal duties. Retention depends on the information, account relationship and applicable legal requirements; information no longer needed should be deleted or anonymised.

Security and payments

We take reasonable technical and organisational precautions to protect information, but no internet service can guarantee absolute security. Payment details are submitted through the payment services available at checkout. Do not send card numbers, passwords or other unnecessary sensitive information through email or the contact form.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction or transfer of your personal information. You may object to processing based on legitimate interests, including direct marketing. You may withdraw consent at any time without affecting earlier lawful processing. Contact us using the details below; we may need to confirm your identity. You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint, or the relevant authority where you live. We do not use solely automated decisions that produce legal or similarly significant effects.

Children and updates

Our fulfillment services are intended for business customers and are not directed at children. Contact us if you believe a child has supplied personal information inappropriately. Updates to this notice will be posted here with the revision date.

Questions or requests: WhatsApp: +44 7478 427634 or our contact form. Written correspondence can be sent to the company address below.